“…I couldn’t believe a company representative actually answered my calls. They were knowledgeable, efficient and I had all my questions answered on the spot. Our other producers make me push 7 buttons just to leave a message…”
Will I be able to speak to a live person?
Yes – Rest assured that when an owner calls and immediately has their questions answered by a live person, it reduces the chances of issues multiplying. Our PDS representatives can be reached M-F, 8am – 5pm, every business day. No vacation, no leaves, no sick days, no training, no turnover.
Is my account information kept on file?
Yes – PDS uses a CRM database to ensure that all owner contacts are readily available to various departments. Having a single system to maintain detailed records of all owner interactions accessible to all potentially affected departments is invaluable in providing the most effective, efficient services to your owners as well as minimizing duplicate errors across departments.
Will PDS need access to our in-house systems?
That’s up to you – The efficiency in which we can resolve your inquiries is clearly dependent on our access to information. If we are operating your owner relations website, we will typically have access to sufficient information to digest 50-60% of your calls without the need of contacting your in-house resources. Most companies develop a sense of comfort and allow our agents access to their in-house systems within the first year of operation.